Note: This exchange and returns policy is exclusively in reference to our merchandise and does not in any way pertain to the sales of campervans, other vehicles, vehicle parts, work completed on vehicles or any other items sold by Jack’s Shack.

Note: We build campervans and hotrods, our merchandise is a secondary concern and as such returns and exchanges may not be ultra-fast (we’re not Amazon). That said, we’ll do our best to see you right! 

Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange. That being said, we’re human beings, so get in touch and let’s talk about it. 

Faulty items 

If you receive a faulty, misprinted, damaged or defective item from us, first, we’re really sorry about that – not cool! We’ll do our best to sort it out!

Our merch’ is shipped directly from our printing supplier, so, in short: it’s all their fault! Now we’re done throwing them under the bus, let’s get it sorted out. This is how it’ll go: 

1. Firstly, you’ll need to email us at jack@jacks-shack.co, please include your order number and detail about the fault or issue you have with the product shipped to you
2. It’d be great if you could include a photo of the issue, it’ll really speed things up and a photo is almost always needed in the end
3. We’ll receive your email and get in touch with our supplier to tell them there’s been an error
4. As long as our print partner agrees that the issue was their fault, they’ll get to work on recreating the item and send it out to you asap
5. You will likely be required to ship the items directly to our printing partner. Will will confirm an address once this part of the process is reached. All shipping will be covered or reimbursed by us and our printing partner

Other returns and exchanges 

If your items reach you the way they were intended but they don’t fit or you do not like them, you have 14 days in which to return them to us in original, unused condition – in the original packaging. If the item has been worn or otherwise used, we are not able to accept the return. The process for this type of exchange is set out below: 

1. Firstly, you’ll need to email us at jack@jacks-shack.co, please include your order number 
2. Once we receive your return or exchange request, we will log it and confirm the address to which you need to return the item
3. Shipping costs for this type of exchange or return are to be made at your expense. We recommend you use a tracked shipping service, to ensure we receive the item back. We cannot guarantee your shipped items
4. Once we receive the item and confirm that it is in its original condition, we will issue a refund or process the order for the exchange with our print partner
5. Refunds can only be made to the original source of funds 
6. Please note, if we find returned items not to be in their original pre-sale condition, we reserve the right to either process a partial refund or not to refund the item at all
7. Please note that all returned must be begun within 14 days of a receipt of the item 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at jack@jacks-shack.co

Sending returns

Please note that depending on the nature of your return, you will be required to send it to one of two return addresses, for this reason, we do not offer the returns address on this page. Instead, you will be notified of the return address, once you begin your return by emailing us at jack@jacks-shack.co

Need help?

Contact us at jack@jacks-shack.co for questions related to refunds and returns.

Note: This exchange and returns policy is exclusively in reference to our merchandise and does not in any way pertain to the sales of campervans, other vehicles, vehicle parts, work completed on vehicles or any other items sold by Jack’s Shack.

Note: We build campervans and hotrods, our merchandise is a secondary concern and as such returns and exchanges may not be ultra-fast (we’re not Amazon). That said, we’ll do our best to see you right! 

Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange. That being said, we’re human beings, so get in touch and let’s talk about it. 

Faulty items 

If you receive a faulty, misprinted, damaged or defective item from us, first, we’re really sorry about that – not cool! We’ll do our best to sort it out!

Our merch’ is shipped directly from our printing supplier, so, in short: it’s all their fault! Now we’re done throwing them under the bus, let’s get it sorted out. This is how it’ll go: 

1. Firstly, you’ll need to email us at jack@jacks-shack.co, please include your order number and detail about the fault or issue you have with the product shipped to you
2. It’d be great if you could include a photo of the issue, it’ll really speed things up and a photo is almost always needed in the end
3. We’ll receive your email and get in touch with our supplier to tell them there’s been an error
4. As long as our print partner agrees that the issue was their fault, they’ll get to work on recreating the item and send it out to you asap
5. You will likely be required to ship the items directly to our printing partner. Will will confirm an address once this part of the process is reached. All shipping will be covered or reimbursed by us and our printing partner

Other returns and exchanges 

If your items reach you the way they were intended but they don’t fit or you do not like them, you have 14 days in which to return them to us in original, unused condition – in the original packaging. If the item has been worn or otherwise used, we are not able to accept the return. The process for this type of exchange is set out below: 

1. Firstly, you’ll need to email us at jack@jacks-shack.co, please include your order number 
2. Once we receive your return or exchange request, we will log it and confirm the address to which you need to return the item
3. Shipping costs for this type of exchange or return are to be made at your expense. We recommend you use a tracked shipping service, to ensure we receive the item back. We cannot guarantee your shipped items
4. Once we receive the item and confirm that it is in its original condition, we will issue a refund or process the order for the exchange with our print partner
5. Refunds can only be made to the original source of funds 
6. Please note, if we find returned items not to be in their original pre-sale condition, we reserve the right to either process a partial refund or not to refund the item at all
7. Please note that all returned must be begun within 14 days of a receipt of the item 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at jack@jacks-shack.co

Sending returns

Please note that depending on the nature of your return, you will be required to send it to one of two return addresses, for this reason, we do not offer the returns address on this page. Instead, you will be notified of the return address, once you begin your return by emailing us at jack@jacks-shack.co

Need help?

Contact us at jack@jacks-shack.co for questions related to refunds and returns.

Note: This exchange and returns policy is exclusively in reference to our merchandise and does not in any way pertain to the sales of campervans, other vehicles, vehicle parts, work completed on vehicles or any other items sold by Jack’s Shack.

Note: We build campervans and hotrods, our merchandise is a secondary concern and as such returns and exchanges may not be ultra-fast (we’re not Amazon). That said, we’ll do our best to see you right! 

Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange. That being said, we’re human beings, so get in touch and let’s talk about it. 

Faulty items 

If you receive a faulty, misprinted, damaged or defective item from us, first, we’re really sorry about that – not cool! We’ll do our best to sort it out!

Our merch’ is shipped directly from our printing supplier, so, in short: it’s all their fault! Now we’re done throwing them under the bus, let’s get it sorted out. This is how it’ll go: 

1. Firstly, you’ll need to email us at jack@jacks-shack.co, please include your order number and detail about the fault or issue you have with the product shipped to you
2. It’d be great if you could include a photo of the issue, it’ll really speed things up and a photo is almost always needed in the end
3. We’ll receive your email and get in touch with our supplier to tell them there’s been an error
4. As long as our print partner agrees that the issue was their fault, they’ll get to work on recreating the item and send it out to you asap
5. You will likely be required to ship the items directly to our printing partner. Will will confirm an address once this part of the process is reached. All shipping will be covered or reimbursed by us and our printing partner

Other returns and exchanges 

If your items reach you the way they were intended but they don’t fit or you do not like them, you have 14 days in which to return them to us in original, unused condition – in the original packaging. If the item has been worn or otherwise used, we are not able to accept the return. The process for this type of exchange is set out below: 

1. Firstly, you’ll need to email us at jack@jacks-shack.co, please include your order number 
2. Once we receive your return or exchange request, we will log it and confirm the address to which you need to return the item
3. Shipping costs for this type of exchange or return are to be made at your expense. We recommend you use a tracked shipping service, to ensure we receive the item back. We cannot guarantee your shipped items
4. Once we receive the item and confirm that it is in its original condition, we will issue a refund or process the order for the exchange with our print partner
5. Refunds can only be made to the original source of funds 
6. Please note, if we find returned items not to be in their original pre-sale condition, we reserve the right to either process a partial refund or not to refund the item at all
7. Please note that all returned must be begun within 14 days of a receipt of the item 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at jack@jacks-shack.co

Sending returns

Please note that depending on the nature of your return, you will be required to send it to one of two return addresses, for this reason, we do not offer the returns address on this page. Instead, you will be notified of the return address, once you begin your return by emailing us at jack@jacks-shack.co

Need help?

Contact us at jack@jacks-shack.co for questions related to refunds and returns.